Privacy policy.
Plain English. What we collect, why, and how to make us delete it.
Last updated · 21 April 2026
Who we are
Door to Door Fix Ltd ("we", "us") is a UK company providing on-demand mobile and laptop repair across Leicester. You can reach us at admin@doortodoorfix.com.
What we collect
- Name, contact details and address — to dispatch a technician
- Device make/model and fault description — to quote the job
- Payment details — processed by Stripe; we never see card numbers
- Chat transcripts with our AI assistant — to improve booking accuracy
Why we collect it
To deliver and bill the repair you booked, send updates about your job, and improve our service. We don't sell your data and we don't share it with advertisers.
How long we keep it
Booking and invoice data is retained for 6 years to meet HMRC requirements. Chat transcripts are retained for 12 months for quality assurance, then anonymised.
Your rights
Under UK GDPR you can ask us to access, correct, or erase your data at any time. Email admin@doortodoorfix.com and we'll action it within 30 days.
Cookies
We use a single first-party cookie to remember your booking session. We don't use behavioural ad cookies on this site.
Complaints
If you're unhappy with how we've handled your data, contact us first — and if we can't resolve it, you have the right to complain to the Information Commissioner's Office (ico.org.uk).
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