Terms of service.

1. The agreement

When you book a repair — through the AI chat, on the phone, or via WhatsApp — you're entering a contract with Door to Door Fix Ltd. These terms cover that contract.

2. Quotes and pricing

The price we quote upfront is the price you pay, provided the device matches the description you gave us. If we find additional damage on inspection (e.g. a screen booking turns out to also need a new battery), we'll stop, tell you, and only proceed if you agree to the new price.

3. No fix, no fee

If we can't complete the repair, you owe us nothing. The exception is if you've agreed to a non-refundable diagnostic charge upfront — we'll always make that explicit before we start.

4. Warranty

• Screens and batteries: 90 days against parts failure
• Charging ports and other parts: 30 days
• Warranty doesn't cover new physical damage, water damage or third-party tampering

5. Payment

You pay once the repair is complete and you've confirmed satisfaction — by card, Apple/Google Pay, or bank transfer. Online card payments are processed by Stripe.

6. Cancellations

You can cancel any time before the technician arrives at no charge. If we've already started the repair, you'll be billed for any parts ordered.

7. Liability

We carry public liability insurance up to £2m. Our liability for any single repair is capped at the fee paid for that repair, except where prohibited by UK consumer law (which always overrides anything in these terms).

8. Data

We never unlock your phone. We don't access your photos, messages or accounts. See our privacy policy for what we do collect and why.

9. Governing law

These terms are governed by the laws of England and Wales. Disputes will be resolved by the courts of England and Wales.

10. Contact

Questions about these terms? Email admin@doortodoorfix.com.